Having previously worked with Robin at Caesars Entertainment, I knew she was the person I needed while I was Deputy Chief Operating Officer for Resorts World Genting in Malaysia. Robin, Sharon & team consulted for our contact center servicing 7 hotels and our casino. They completed a thorough review providing recommendations and best practices on service, technologies and training. With their support we improved on agent satisfaction, internal knowledge, growth and service scores.

President, Grand Lisboa Palace Macau

Our partnership spans over 10 years across 3 hotel groups including Morgans Hotel Group, Ambassador Chicago and PUBLIC New York. I have learned that there is nothing they can't do from opening hotels, to managing hotel operations remotely, to providing great service from pre-arrival to inhouse to post stay.

Director, Public Hotel, New York

Working with this team made the creation of our call center an easy process. From project management support, call center processes, agent system and quality training, vendor collaboration and agent support, our partnership was as seamless as if we were one.

Owner, Edible Arrangements

We have been partners for over 12 years. Sky provides a seamless support for our overflow, after-hours and holidays; which gives us better coverage, better client service and better cost savings.